There is a lot of talk surrounding IT managed services and its role in today’s economic environment. More and more companies are expressing interest in, or are already realizing the benefits of managed services as a method of supporting their IT infrastructure. Unlike the traditional break/fix approach to IT support, managed IT services is a pro-active approach to managing a companies’ business IT needs, and although it there are many services benefits to working with a MSP (Managed Services Provider), in today’s economy, the financial benefits are most notable:
- Off-loading the day to day hassles of managing the IT environment (leads to more time to spend on business strategy)
- Decreasing downtime through pro-active network management (increases employee/user productivity)
- Mitigating risks with ongoing maintenance of infrastructure (decreased chance of data loss, equipment failure, etc.)
- Monthly fee contract (Provides the ability to forecast and have a clear budget for IT needs)
Delivering value in IT, controlling costs, and improving efficiencies are what MSPs should be providing to companies, rather than just selling IT product and services.
AVENDE ‘s “IT By Design” offering allows us to work with customers and design a managed services plan that best fits into their technology support needs as well as their IT budget. Some of our services in the “IT By Design” offering are 24×7 monitoring of all network equipment, onsite and remote IT support, automated patch management, virus protection, back-up management, technology planning, etc.